they're doing right by us. i can't ask for much else. >> reporter: so a lot of people have had their homes and much of their lives destroyed, rick. but i have to say the spirit of these people certainly has not been destroyed. rick: well that's good to see. that woman was talking about no lights and no gas, no water. what are you hearing and what are people saying about the recovery efforts on the ground? >> well, generally speaking they're pretty happy that con-ed has tried to get in here, tried to do what it can. con edison, which is responsible for the power in this part of new york, says that they have restored it pretty much across the board but there are a few pockets. and as governor andrew cuomo, the democratic governor of new york said, if 99% of people have got power but you're the 1% that hasn't, it doesn't matter that they're patting themselves on the back for the 99%. we spoke to one woman today said in her situation it is not entirely con-ed's fault that they haven't yet got power. listen to this.